1. Who we are
Ignacio Zbogar and Martina Daniela Maggi are responsible for the data received through this website, operating as ciervo. Contact address: Paunero 2936, Caseros, Buenos Aires Province, Argentina. For privacy enquiries, email [email protected].
2. Information we receive
The form asks for your name, email, service of interest and a message about your project. You may also provide your brand, website or social media, phone, country, how you found us and estimated budget. Required fields are marked; we need them to process an enquiry through the form.
If you email us, we receive the information included in that conversation. Please do not send sensitive data, passwords, banking information or other people’s personal data without permission.
3. How we use it
We use your information to answer enquiries, understand your project, prepare proposals and arrange conversations. Any processing needed for commissioned work is explained and agreed in that context.
By submitting the form or emailing us, you authorise us to use the information you provide to handle your enquiry, reply and prepare a proposal if requested. This does not subscribe you to campaigns or provide consent for analytics or advertising. You may withdraw your authorisation by email, without affecting prior lawful processing.
4. Hosting, forms, email and bookings
The form uses Web3Forms to deliver enquiries to ciervo’s operational email, [email protected]. Web3Forms and the email provider transmit and receive the data and may process technical connection information to operate their services and prevent spam. See the Web3Forms privacy policy and Google privacy policy.
After submitting, you may choose to book a conversation through Calendly. Booking is optional and takes place outside this website. Calendly receives visit and booking information under its privacy notice. This form does not automatically fill in your details on Calendly.
Web3Forms is operated by Web3Creative from India and uses infrastructure across different regions. Its policy states that spam-prevention providers such as CleanTalk and Akismet may receive the submitter’s IP address and email. See its Data Processing Agreement for recipients and their functions.
The ciervo.ar website uses Cloudflare Pages for hosting and Cloudflare’s network to deliver and protect its pages. Cloudflare may process IP addresses and technical request information to provide these services. Its infrastructure is global and information may be processed outside Argentina. See its privacy policy and Data Processing Agreement. Log retention depends on the service and applicable configuration.
Hosting, form, email and booking services may process data outside Argentina. We do not sell enquiry data.
5. Browser preferences
The site may store sticker positions in your browser to remember your composition. Visual settings from earlier reviews may remain stored; this version does not offer visual editing controls. These records contain display preferences; form answers are not saved in local storage.
To avoid replaying the intro when reloading, changing language or returning from Contact in the same tab, we store a browser session marker. It contains no contact information. Its lifetime depends on that tab session and the browser’s restore settings.
You can clear sticker preferences by deleting the site’s data in your browser. Preferences remain until that browser storage is cleared. Clearing them does not delete enquiries already sent by email.
6. Measurement and search engines
Google Analytics and Microsoft Clarity are not installed or active in this version. We do not use these tools to measure visits or replay browsing sessions. The site does not display a consent notice for these tools or store measurement choices.
Google Search Console provides indexing information and reports about the site’s appearances, search queries and clicks in Google. Ownership verification through a DNS record does not install cookies or a tracking script in your browser. See About Search Console and the Google privacy policy.
Enabling measurement tools requires prior review of the data collected, technologies, recipients, processing countries, retention and applicable consent mechanisms. Browsing and submitting an enquiry do not count as consent to measurement or advertising.
7. Retention and security
We retain unconverted enquiries in our email for up to 12 months from the last interaction. After that, we delete them unless a legal obligation or a justified need to handle a claim requires retention. Contractual data is retained for the periods corresponding to that relationship and applicable obligations.
Web3Forms may also retain a copy of enquiries. Its privacy policy states a maximum of three years, unless a shorter period applies to the plan or the data is deleted sooner. Deleting an email from our inbox does not automatically delete that copy.
Access is limited to people who need to handle the enquiry, and we take reasonable protective measures. No transmission or storage method guarantees absolute security. Please report any incident to the contact email.
8. Your rights
You can request access, correction, updating or deletion of your data, or withdraw consent, by emailing [email protected]. Explain your request; we may ask for the minimum information necessary to verify your identity. Requests are handled within applicable legal deadlines.
In Argentina, access is free at intervals of at least six months unless there is a legitimate interest, with a response within ten calendar days. Correction, updating or deletion is due within five business days. The AAIP, supervisory authority under Law 25,326, receives data protection complaints.
9. Changes and contact
We will update this policy when processing activities or services change, showing the revision date. If a change requires new consent, we will request it before applying the change. Contact [email protected] with any questions.